Very happy with my experience. New bedroom carpet installation was flawless. Carpet I chose is beautiful. Sales rep was excellent, informative, worked within my budget and made me feel very comfortable in my decision.
We started the process with Home Depot- we were shocked at the price! Once the shock wore off we shopped local stores. We chose Bendele because we got a better product for almost the same price as HD without drama. Our home has been transformed – from dowdy to sophisticated. Thanks
We recently purchased a beautiful new home with one problem- all tile floors. I know this is popular, but I have feet, ankles, and legs that crave thick carpet. Before we closed the deal, we visited only 1 carpet store- Bendele. we had a serious conversation with Earl. I needed to really know if carpet could be laid over tile. He assured me it could, and we bought the house. Earl went the extra mile- came to the house to verify what we needed and to reassure me. After some re-modeling, earl made a 2nd visit to measure and help us make some decisions. He was informative and professional. The installers came- went- and did a beautiful job ON TIME-VIP. Thank you Bendele, please use me as a reference any time. We love our floors.
-Don and Lynda S.
We were pleased with Bendele’s service – from the beginning to the end. It was great all the way.
-Virginia and Norm W.
To Craig Bendele and staff; Dick and I would like to thank you for replacing our kitchen and breakfast nook flooring. The finished product is beautiful. It is always a pleasure to welcome the “Bendele Crew” (Rick, Ernesto and his two assistants) into our home. They were wonderful to work with and always treat our home like their home—with special care. Craig, you should be very proud of your customer service Golden Guarantee!
-Dick and Barbara N.
Jay and our installers did a terrific job. They cared a lot about making sure we received what we wanted and made attempts many times to confirm that several aspects of the job met my expectations. I’ll be back!
-Jerry and Libby F.
From the time I walked into the Bendele store, I was very impressed. Rick G was terrific, answered my every question, took his time with me, as long as I needed; that was very important to me. Tried to please me 100%. I am very happy with your store and the relationship I had with Rick throughout, and yes I would recommend Bendele’s to my friends and family!
Got the biggest bargain for the price paid.
-Jim and Sandy S.
Rick is the Best!
We would buy again from you. You are honest and take excellent care of your customers.
-Win and Jerry U.
I have given your name to people! When people come to our home they are always impressed with our flooring and great work that the installer has done. I made copies of your business card and give them to friends. Thank you for being our flooring contractors!! PS: there is no need to reward us; we love our flooring.
-Jay and Linda D.
I orchestrated the purchase and installation of my parents new carpeting while they were up north. Everyone that I dealt with was professional and courteous. The installation was the best that I ever experienced and I am an interior decorator! The team vacuumed and swept up every speck of debris. Outstanding!!
From beginning to end, Bendele Abbey carpet provided a wonderful experience. My salesman was Rick, project manager was Joe, Earl politely handled a change in schedule for me and while I don't know the names of my installers, they were GREAT. I stopped in after work, shortly before closing time with a certain price in my head. I found what I liked and the price was spot on. They were able to install the day I needed. Due to construction issues with the bathroom, that date changed not once, but twice. Abbey Carpet not only worked with me on this, and were so nice about it, but I feel that they sent me their VERY BEST INSTALLERS. And on a Saturday so that I would not have to take more time off work. This was my fourth time dealing with carpet installers here in Fort Myers over the years and this team was above & beyond any others I've had in my home. I have very large, heavy, solid oak furniture. They took such excellent care of this furniture and of my home in general. Cleaned up perfectly, were polite and professional. I would definitely use them again in the future.
Our new floors have really made our house beautiful and more up to date. We get compliments from everyone. The purchasing experience was really easy and installation was fast and professional. We will be recommending you to all of our friends in the market for new flooring. Thank you for an awesome job well done!
-Dan and Allison I.
Dear Craig, We want to thank you and Earl Smith for the outstanding service we received in regard to our recent purchase of carpet. As you know, several loops or defects and a noticeable seam were discovered after the carpet was installed. Earl came immediately to our aid, confirmed the problems and offered to fix them to our satisfaction. Earl, in fact, was honest, forthright and eager to be sure that we were pleased with the carpet and your service. Your company installed all new carpet free of problems. The installers on both occasions were highly competent and pleasant. We will certainly mention your company to our friends and neighbors, and assure them that your promise - "You’ll love your new floors or will replace them" - is indeed true and accurate. You should be proud of your employees; they are excellent emissaries. Again, we appreciate your service.
-Dick and Dianne K.
Excellent job, We will be back! From the salesperson to the installer we were very pleased with the carpet selection and delivery process. We had a minor problem with delivery date, but it all worked out. Thank you for working with us.
It was a painless and pleasant experience! Installers were the best.
Jay was very good at helping us choose the carpet and coming out the next day to measure. He even came himself to get the rooms ready for the installers. Above and beyond is his service!! The 2 men that installed it were very courteous and cleaned up which I appreciated. It was a very good experience. Thank you.
The carpet on the stairs is the focal point of the entry way. That’s the first thing you see when entering the home. Everyone that has come to the hose loves the staircase. I am just thrilled with the look of the carpet. Thanks again for a job well done.
-Mike and Bridgette S.
Everything was good. Our salesman (Jay) was completely knowledgeable about the products available and directed us towards an affordable product to suit our needs.
-Tom and Ellen S.
My wife and I came in looking for tile for our lanai. We were met with a friendly and knowledgeable salesman (Jay) who was extremely helpful. We purchased the tile and it was installed in a extremely timely manner. The installation was very professional (neat and clean) and we have no complaints. Thank you very much for a beautiful job!
-Ron and Kathy T.
I was more than satisfied with my buying experience. The installers were helpful and professional. A good experience overall.
Salesman (Earl) and installers were very courteous and professional. Installation was very good and fast.
-Ken and Judy C.
Although we were only tiling a small lanai, our salesperson Rick explored different possibilities for covering the area. We decided on tile. We chose a lower cost tile, that was made in USA, and because it was in stock. Rick set us up with an installer right away. Just four days later, Bob laid the tiles. Bob displayed his proficiency and professional courtesies. Overall, we are very pleased with the services and products Abbey Flooring provided.
-Henry and Dotty B.
We love our new carpet. The colors are perfect. I love walking around on the softness. You went above your job by binding some of our left over carpet. Thanks again.
-Don and Lynda S.
We were very pleased with the service we received. Our first experience with Bendele was a very good one. Our salesman (Earl) was most helpful and made us feel very comfortable. The job was was excellent. We would definitely come back to Bendele.
-Gary and Karen N.
The carpet and installation are great. Everyone likes the carpet very much. Both installers were very professional and did what ever they could to see that our carpet was done by the time our guests arrived. I was especially glad when Frank called, and you personally took charge. Thank you for taking care of our needs.
-Pearl and Frank B.
My husband and I are very please with our new carpet. The staff was very courteous and professional, both in the showroom and during installation. The carpet was perfectly cleaned up and ready for guests, when work was completed.
-Jim and Connie H.
We are very pleased overall and we will keep you in mind for future.
-Jake and Stephanie K.
Everything was super. We were very satisfied.
Prompt service, excellent advice in terms of appropriate carpet for our condo. Would definitely use your service in the future.
Installed carpet in three bedrooms from Bendele. From salesman to installers to follow-up, all was as good as it gets.
-Thomas and Leslie H.
I love my new carpet. Salesman was knowledgeable and professional as was the installation crew. Everyone I show the carpet to loves it. Next time I need flooring this is where I will go. I will not shop around for a better deal.
I first went to one of the “Bix box stores” and all I could get out of them was very rough estimates on the costs. When I gave Jay Martin the measurements, he was able to give me a close estimate. Your people were friendly and professional. I’d be happy to recommend you. Thanks.
Excellent from the very beginning. The staff was terrific and the job was on time.
-Tom and Beverly F.
They made my decision-making process very easy! From the moment I walked into Bendele Abbey Carpet & Floor, Earl greeted me. After telling him what I was looking for, he took me the show-room he thought I would like. It was the quickest thing to pick carpeting for me. This was my first time and the installation was perfect. I have three more rooms to do and I'm definitely going back to them!
Earl was professional courteous and great to work with. Especially as I was out of state during installation. I'd recommend Bendele’s in the future.
My wife and I remodeled our home and used a carpet store that did not specialize in flooring only. One year later, we were dissatisfied with the product installation. We since went to Bendele Abbey and purchase to the correct carpet with the assistance of a knowledgeable sales person. It was installed professionally, looks and feels great. We should have found Bendele the first time.
I knew I was in the right carpet store soon after I entered. When the gentleman that helped me listened patiently until he understood my description of what I was looking for. In a few minutes here narrowed my search to the right carpet with only the color to be determined. I was offered a sample board to take home for the decision and he offered to meet me at my home the following morning to measure and give me a price for my choice. A very pleasant buying experience and installation. Thank you!
We came in after another flooring company canceled our appointment, even though we were traveling in from out-of-town. Earl helped us select new floors and even came to measure that same day! (Since we were only in town that day) Amazing. Thank you for going above and beyond!!
-Charles & Lynn G.
Rick was excellent and answered all our questions professionally and in terms we understood. The installers were equally fantastic, laying our beautiful floor in only 6 hours.
-Larry H. and Kathy M.
I am very satisfied with the service, payment plan, and guarantee. Your service was sufficient and great workmanship. Your payment plan was affordable and quickly financed. Your guarantee is a lifetime with quality carpet. I love my new carpet and installation that you provided.
Expertise of sales and installation personnel was great. Box store sales people never said “hello” even after 30 minutes or so. Follow up by Jay was unexpected. Installation manager (Joe) kept us advised of arrival time delay. Chris and Daryl were so polite and competent, very polite, very proud of their great skill sets. We were very pleased with the Bendele Team!
My husband and I were moving out of an apartment and need to replace carpet in one bedroom. We went to multiple places to get quotes and details about the carpeting available under our budget. Not only was Bendele Carpet helpful and more reasonable for the small job, I was able to pay half the amount up front and half after the work was done. They were done in 15 minutes and did a perfect job. Nice, friendly customer service throughout the entire process. Thank you!
Having just left a store where the sales staff was actually rude and dismissive, I was delighted with the very informative and undivided attention I received. Rick definitely went "the extra mile" returning to our home after installation to check on a minor question my husband and I had. We are very impressed with the special care we received!! Thanks again! We are very happy with our salesman and the installers! We will return when new tile job is required. Rick is an excellent, personable and very informative representative of Bendele Carpeting. Joe, our installer, did a very professional job installing and he and his partners carefully cleaned up afterward.
I shopped around before coming into Bendele. Iwas surprised at the difference in stores- most places I went told me to look around and if I needed help to let them know. Jay helped me immediately and was very helpful trying to find just the right carpet for me. I also liked how clean and inviting Bendele Abbey store is.
I was very pleased with the way earl, my salesperson, treated me and his pleasant demeanor. He was very knowledgeable and did not pressure me to purchase beyond my budget but simply presented options and benefits. All my questions were answered and the installation was timely and professional. I would recommend Bendele Abbey to any family or friend.
I really like the way you handled the transition strip. Your men were very good.
I found working with your people a very good experience. The installation men were very accommodating.
Your service was exceptional, don’t change anything. All work was done on or before (installation) the scheduled dates. The installers did a great job and worked very quickly and neatly. You were recommended by a friend who used you a few years ago - good recommendation.
Our new carpet was the finishing touch on our master bath and bedroom remodel. We decided to completely remodel our bathroom after discovering mold and water damage due to a construction flaw. After a 4 month remediation and remodel process we were finally ready to move back in. We had decided not to replace the original carpet to save money, but it looked terrible! I rushed to Bendele Abbey Carpet about 10 days before Christmas, hoping we could get it ordered and installed so we could be back in the master suite by Christmas. The sales and installation team was very considerate of the plight we were in and worked really hard to make that happen. The installation was scheduled two days before Christmas, but a schedule change allowed them to come a few days earlier. The carpet looks beautiful, many thanks to everyone at Bendele!
Craig, this is a little late, but we wanted to let you know how pleased we were with the service we received when we purchased our area rug in April 2014. Our salesman was Earl, and he went out of his way to help us get the rug before we left to go back to Ohio. We did receive it on time and we love it! In the future we will definitely refer our friends to your store and I am certain they will be as pleased as we were. Please pass our thank you to Earl as well.
-Grace and David B:
Our salesperson Earl was very helpful and is now helping us find an area piece. The installation was great and the people wo did this were very capable and courteous.
-Merle and Roberta S:
Thanks for excellent store experience and installation experience. We appreciate your professionalism.
Earl did a great job! Also the installers were very good! Overall very satisfied.
-Jim and Shelley W.
We were both impressed with your crew that installed our carpet. They were very efficient, polite, answered our questions and left our place spotless. Bravo!! The salesman (Earl) that came to measure our rooms was very good at his job and we felt he answered all our questions. Excellent service, thanks.
-Robert and Sherry K:
Rick Gerstein was absolutely great throughout the whole process. He immediately addressed any issues and would arrive on site during the installation. Now that's service!
The professionalism and courtesy Rick Gerstein demonstrated is why I would continue purchasing from your store. He was very knowledgeable and professional. I am enjoying my new carpet. Installation went well and I am pleased with the whole experience.
We had a small room that we wanted carpeting for. We walked in, knowing that we wanted carpeting for - perhaps in the future we will look into the "Design Audit" you mention. Overall our experience was such that we will come back to do business with you and your installers, we sincerely wish you the best!
-Peter and Anne H:
The carpet was laid on the back porch; it made so much difference and looks so nice. We are very pleased with the work that was done.
We worked with Jay for the process for this floor. He also installed a bamboo floor in our home in 2011. He is terrific and very professional. We love working with him.
Earl was very helpful, knowledgeable, and friendly. He showed me several options based on what I was looking for. He made the process easy!
I love my new tile floor, and so do my friends - makes my rooms seem bigger. My installer did such a great job, and his attention to detail was great and it shows. Showroom was so much better than the big box stores and my salesman understood my needs and found me just what I was looking for, thank you.
The staff at Bendele Abbey Carpet & Floor is exceptional. They are professional, courteous, and competent.
Thanks for making our experience a pleasurable one. Your installers are truly "craftsman" of their trade. From beginning to end, we enjoyed working with Bendele Abbey Carpet & Floor!
The installation team was wonderful. They were a pleasure to have in our home. They did everything they could to minimize our discomfort during the process and left us spanking clean new beautiful tile floor!
Love my new tile and carpet!
The three people were pleasant and courteous. They showed me the flooring before bringing it inside my home. Then they started working and kept at it without delay. I was satisfied with their efficiency of the job plan. The total job was completed in less time than I anticipated. They kept the removal of the old flooring debris to a minimum and the rest of my home was not affected. On completion they swept the area as clean as possible. I am well satisfied.
Happy with salesperson "Rick". Told him what I wanted having 3 small messy children, and he showed me which carpet would hold up. Found the installation well done and as pleasant as installation can be. Now I'm enjoying walking barefoot through the plush carpet.
Earl was fabulous, he was patient and the stock selection was super! Called right back with a problem and resolved it. Thank you, will recommend again!
Rick couldn't have been any nicer or more informative. The whole process was exactly as described. My friends and family were wowed by the appearance of our floors. Installers were as good as it gets. Sorry I did not have more work for them.
-Jack and Pat K.
We were very pleased with the service we received from Earl Smith, our salesperson. He helped us decide between hardwood or carpeting. We originally wanted hardwood, the same as in our living/dining area. He took the time to double check determining it was no longer made. Then we thought maybe carpet? But after looking at various carpets and hardwood we knew we wanted hardwood. The installers were great - did a good job and made sure everything was back in place. Yes, we would recommend Bendele's.
We were impressed with the quality of installation. It was the first time I have ever had an installer swap the carpet after installation and they were very attentive to corners and baseboards. Also very careful with moving furniture back and forth.
-Jeanne and John N.
I loved working with Abbey Carpet. Rick was very knowledgeable and patient with me. I started my search for flooring (laminate and vinyl at Abbey Carpet and I'm glad I did. What a selection! I had gone to Lowe's and asked to see travertine look laminate. They had one choice- on their computer- not on the floor. Rick showed me all the choices that were available and other options he thought I might like. He priced out the installation and that's what I paid. I was so impressed with Abbey Carpet that when someone comes to see the floor and look over it, I always recommend their selections, their staff, and their store.
-Kay and Ralph S.
I have bought carpet from Bendele's several times in the past. The last time we purchased carpet, the installer discovered a huge flaw in the middle of the installation. He completed the installation and re-ordered the carpet. A few weeks later, the installer returned to replace the carpet. I know you stand behind your product. That is the reason I returned to Bendele's to purchase the wood floor.
-Rosalind and Wilson W.
My experience with all staff at Bendele Abbey Carpet & Floor in the choice and installation of my beautiful new bedroom carpeting and area rug was personally pleasurable, with the “attention to detail” professionalism leaving me a completely satisfied customer.
I don't know how many years we have been your customer. We have always been happy with your service. You have a huge selection of floor coverings and the size of the store is nice and not overwhelming.
Great Service. Understanding and patient salesman. Knowledgeable, fast, clean installer. All in all, a great experience.
Thanks to all the staff at Bendele Abbey Carpet for making our experience a very good one. The store personnel were very helpful in helping us select the best carpet for our needs. The installers were prompt, very friendly and pleasant plus they completed the job quickly and efficiently, plus they cleaned up everything so we could immediately enjoy our new carpet. Overall it was a wonderful experience. Thanks again.
-Bennie L. and Tom K.
1. Salesperson: Jay- a great personality, an asset to your company, and made certain service was timely and complete.
2. The two installers- Ernesto and Jeff were very professional, good appearance, and patient with my questions. Flooring looks wonderful due to their expertise in installing. I would ask for them for any other jobs I need.
3. Your warranties and guarantees "Triple Guarantee" - on a most personal level. So glad I located a store such as yours for future jobs.
Knowledge and selection not available in “big box store”.
It is refreshing and a welcome change to do business with a retailer that actually cares about the quality of service they are providing. Bendele’s clearly strives for excellence from beginning to end and keeps in mind how to retain their client base and keep them coming back. Very professional company and a pleasant experience for us. If and when we future needs it’ll be with Bendele without a doubt. Than you for taking pride and responsibility for your company. Again a welcomed change compared to a lot of retailers out there.
Thanks Craig. Starting with Earl Smith, the experience was as good and maybe better than 1999. We are repeat customers for a reason. The quality product, the professionalism, the price and the guarantee. I do recommend you and have for years. My friends all thought the carpet looked great. Good luck to all in the future.
Ernesto and his helper came the day before the install to bring flooring. They were kind, courteous, professional and made sure their equipment was not a hardship to us. The day of the install they were on time and ready to work. The quality of their work was top notch and they left the condo exactly as they found it! We are pleased to tell you we are overjoyed with their workmanship.
-Mike and Joyce P.
Installer, Jay Martin was exceptional! His attention to detail is impressive. We are extremely satisfied with our flooring and the quality service from Bendele’s. The floor made out kitchen look 10 years newer. Thank you Bendele’s. Overall experience is a 10+.
-Myles and Karen M.
This company is very professional and gets the job done.
Every element of our experience was perfect. I would highly recommend Bendele Abbey to everyone. Their courteous customer service was awesome!
I chose Abbey Carpet from an online listing, but it will be my go-to carpet store in the future. My sales associate was knowledgeable and I love my new area rug.
The technician, Jay, did a very meticulous and beautiful job. The three rooms that were done took on a new look. Everyone coming into the house remarks about the clean and beautiful new look. Thank you!!